Terms of Service

Service description

thunlock provides digital unlock and IMEI services fulfilled through external suppliers. There are no physical goods, no shipping, and no payment-method checkout — orders are placed against your prepaid credit balance and fulfilled digitally.

Account terms

You must keep your login credentials secure and you are responsible for activity on your account. Keep one account per customer in good standing. Deactivated accounts cannot log in or place orders.

Ordering and fulfilment

Credit is deducted from your balance when you place an order, including orders held for review. Supplier processing times vary by service — results are delivered on the order detail page, with a status message if processing takes longer than usual.

Refund policy

Refunds are issued as credit back to your account balance, automatically — you never need to request them:

• Supplier-rejected or failed orders are refunded in full automatically. (order_refund)
• Duplicate-IMEI orders are held for admin review — if the admin confirms the order it is submitted to the supplier, and if the admin rejects it you are refunded in full automatically. (awaiting_review)
• If an order cannot reach the supplier after repeated attempts, it is flagged for manual review — credit stays deducted while our team resolves it, then either completes the order or issues a refund. (submit_failed)

Completed and delivered services are not refundable. There are no other money-back guarantees beyond the automatic refunds and manual resolutions described above.

Prohibited use

The following will lead to review or deactivation of your account:

• IMEI abuse, including multi-account refund cycling on the same devices.
• Orders relating to unlawful devices or unlawful use.
• Chargeback fraud or other payment abuse.

Contact

Questions about these terms? Contact the admin on LINE OA.