Privacy Policy
How thunlock collects, uses, and keeps your data — and the rights you have over it.
What we collect
We collect only the data needed to run the service:
- Account data — email, display name, and phone number where you provide one.
- Order data — the device and service inputs you enter when placing an order, such as the IMEI.
- Order history — the status and results of your past orders.
- Credit ledger entries — the append-only record of every top-up, deduction, and refund on your account.
Contact with the admin happens over LINE OA, which is off-platform — messages you send there are governed by LINE’s own privacy terms, not this policy.
Why we collect it
Your data is used for order fulfilment through our supplier APIs, credit accounting on your account, duplicate-IMEI abuse review, and account security. We do not sell your data and we do not use it for advertising.
Retention
Order and credit-ledger records are kept as the financial record of the service — the ledger is append-only and entries are never rewritten. Account data is kept while your account is active.
Your rights (PDPA)
Under Thailand’s Personal Data Protection Act you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent for data processing.
To exercise any of these rights, contact us as described below — tell us which right you are exercising and which account it concerns.
Contact for data requests
Send data requests via the admin on LINE OA — include the email address of your thunlock account and a short description of your request so it can be matched to the right account.